Privacy Policy

Introduction

Avalanche Enterprises, operating as “Layla,” provides an AI companion service through our website and mobile apps for users in India. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, how we protect it, and your rights under Indian law. This Policy applies to all users of our services.

Data we collect

• Account data: name or alias, email/phone, OTP data, device identifiers, IP address, time zone.
• Conversation data: messages, voice inputs, and call recordings if you enable calls; feedback and ratings.
• Usage data: session activity, feature use, diagnostics, logs, and analytics.
• Payment data: plan, renewal status, and transaction identifiers processed via payment partners; we do not store full card details.
• Optional profile data: preferences you share (likes, routines, relationships), survey responses, and support tickets.

Purpose of processing

• Provide and personalize the service (conversations, voice calls, memory features).
• Improve quality, safety, and performance (testing, analytics, troubleshooting).
• Customer support and service communications (including account notices).
• Security, fraud prevention, and legal compliance.
• Marketing with consent (product updates, offers) with opt-out anytime.

Legal basis and consent

Consent: you consent when you sign up, accept the notice, and use the service; you can withdraw via in-app settings or by emailing grievance@talktolayla.com.

Legitimate uses permitted by law: security, fraud prevention, and compliance.

Children: the service is for users aged 18+. Do not use if under 18.

Sharing and disclosures

• Service providers: cloud hosting, analytics, payments, and support tools acting on our instructions under confidentiality and data protection obligations.
• Legal: disclosures required by law, regulation, courts, or government authorities.
• Business transfers: merger, acquisition, financing, or sale with appropriate safeguards.

We do not sell personal data.

International transfers

Data may be processed outside India with contractual and technical safeguards. By using the service, you consent to such transfers where permitted by law.

Retention

• Account and conversation data are retained while your account is active.
• On deletion request or prolonged inactivity, data is deleted or anonymized per our retention policy and legal obligations.

Your rights

• Access and portability: request a copy of your data.
• Correction: update inaccurate details.
• Deletion: request account/data deletion subject to legal holds.
• Consent withdrawal: stop optional processing and marketing.
• Grievance: contact our Grievance Officer at grievance@talktolayla.com.

Security

Encryption in transit and at rest, access controls, audit logging, least-privilege practices, and continuous monitoring. No method is 100% secure—see our Security page for details.

Cookies and tracking

We use essential and analytics cookies to run and improve the service. Manage preferences via your browser/device settings.

Contact

Support: support@talktolayla.com

Grievance Officer / DPO: grievance@talktolayla.com

Changes

We may update this Policy. Material changes will be notified in-app or by email.